Job Description

Job Title : Salesforce Project Manager

Location : Remote USA

Job Description:

• UST is seeking a highly motivated and experienced Salesforce Project Manager to lead and deliver successful Salesforce implementations and enhancements.
• As a key member of our team, you will be responsible for planning, executing, and closing Salesforce projects while ensuring they align with business objectives and are delivered on time, within budget, and to the highest quality standards.
• You will also leverage your Scrum Master experience to guide and empower project teams, fostering a collaborative and efficient environment.

Responsibilities:

• Lead end-to-end delivery of Member 360 implementation across Salesforce Data Cloud, Salesforce CRM, MuleSoft, Epic, Sabre and Marketing Cloud.
• Manage project governance, steering committees, executive reporting, RAID logs and milestone tracking.
• Coordinate Identity Resolution, Data Quality, Data Governance, Data Stewardship and Integration workstreams.
• Lead Agile ceremonies, sprint planning, backlog management and release planning.
• Facilitate workshops with business, architecture, data, and technology stakeholders.
• Manage vendor, resource, budget, risk and dependency tracking.
• Ensure successful onboarding of Salesforce Data Cloud, unified customer profiles, householding and preference management.
• Drive business readiness, UAT, training, change management and production deployments.
• Track KPI realization and value delivery throughout the program lifecycle.

Key Role Requirement:

• At least 10 years of IT experience.
• Proven experience (at least 5 years) in managing Salesforce implementation and enhancement projects of varying complexities.
• Solid understanding of project management methodologies, tools, and techniques.
• Demonstrable experience in leading teams using Agile/Scrum methodologies and principles.
• Excellent knowledge of Salesforce fundamentals and experience with at least two Salesforce clouds (e.g., Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

Required Certifications: Must Have:

• Certified Scrum Master (CSM) or equivalent Agile Certification.
• Project Management Professional (PMP) Certification.
• Administrator Certification.

Good to have:

• Salesforce Certified Sales Cloud Consultant.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Marketing Cloud Consultant.
• Other relevant Salesforce certifications.

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