Job Description

Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Identity & Access Management (IAM) Authentication & Authorization, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. In this role you are accountable for both product outcomes (vision, roadmap, customer value) and delivery execution (intake-to-release, operationalization, dependency management). You represent the customer, partner closely with product directors, internal/external product managers, technology and control functions, and ensure solutions meet the firm’s risk, controls, compliance, and regulatory expectations.

Job responsibilities 

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination 
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Define and communicate product vision and strategy for Authentication & Authorization capabilities that improve user experience and security. 
• Maintain clear and actionable product backlogs (epics and stories) with defined context and acceptance criteria while providing timely stakeholder communication on progress, outcomes, risks, and mitigation plans across IAM and partner teams to support predictable delivery 
• Lead customer and stakeholder discovery, research, and problem validation to translate insights into a prioritized roadmap while serving as the voice of the customer to ensure delivered solutions drive measurable customer and business value 
• Translate constraints and opportunities, including AI/automation potential into scalable product practices, workflows, and standards 
• Managing timelines, resourcing visibility, and delivery risks; proactively removing blockers and escalating where needed 
• You will work across product, engineering, and functional partners to manage cross-team dependencies and outcomes 

 

Required qualifications, capabilities, and skills 

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Strong delivery fundamentals, including release management and deployment processes/strategies
• Proven operational management and change readiness capability
• Track record of continuous improvement and driving execution through ambiguity and dependency-heavy environments.

 

Preferred qualifications, capabilities, and skills 

• Proficient knowledge of the product development life cycle, design, and data analytics 
• 8+ years of experience (or equivalent expertise) in product ownership, product delivery, or a relevant domain
• Prior IAM experience, especially Authentication and Authorization
• Strong strategic thinking and a customer-centric mindset with focus on user experience and security
• Data literacy/analytics skills to inform prioritization and measure product performance

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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