Job Description

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries .

We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Responsibilities

Communication

• Engage directly with players by responding to comments on different social media platforms.
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community.
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
• Manage client interactions when the CM Lead is on holiday or sick leave.
• Foster and maintain a positive work environment – build engagement, resolve conflicts

Analytics

• Create reports to analyze content performance and make recommendations based on findings.
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.

Leadership

• Lead the team when it comes to Paid Social Media
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
• Assist with training and coaching of new and existing Community and Social Media Managers.

Business

• Develop calendars that include creative ideation and produce relevant and engaging content
• Schedule content to be posted across social channels and write copy for content aligning to brand voice.
• Support campaign planning, audience and trend research and brand building.
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.

Requirements

• Prior experience in community management/social media in gaming on professional basis.
• Excellent written and verbal communication skills in English .
• Experience in and good understanding of Heybox, Rednote, Billibilli .
• Passionate about video games and social media.
• Strong understanding of social media/community management platforms/ channels ( Discord, Twitch, Reddit, Instagram, Facebook ...)

Benefits

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

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